An Introduction to Customer Service
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About the Programme
Getting and keeping customers through good customer service is crucial to organisational success. Having completed this EduCare programme, learners will understand that no matter what an organisation produces in the way of products or services, it is really in the business of serving customers and ensuring their ongoing satisfaction. Satisfied customers come back! The programme also explores ways in which employees should interact with customers and how gaining useful feedback from customers can improve future performance.
Programme make-up
- Modular, bite-size format provides an easy way to learn the essentials
- There is one learning module accompanied by one questionnaire and full instructions for participation
- A personalised certificate on successful completion provides evidence of learning
- There is confirmation of the correct answers to reinforce the participant’s knowledge
- Available in an online learning method
Programme Content
- The importance of customer service for all employees
- Measuring customer satisfaction levels
- Determining the true value of customers
- Managing customer interaction
Download the Programme Information Sheet here |