An Introduction to Communication Skills
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About the Programme
Being able to communicate clearly and effectively is crucial to organisational life. This programme covers some of the fundamentals for effective communication. It includes areas such as writing and presenting effectively, handling meetings skilfully, listening actively and being aware of body language and other non-verbal clues to the way people are thinking.
Programme make-up
- Modular, bite-size format provides an easy way to learn the essentials
- There is one learning module accompanied by one questionnaire and full instructions for participation
- A personalised certificate on successful completion provides evidence of learning
- There is confirmation of the correct answers to reinforce the participant’s knowledge
- Available in an online learning method
Programme Content
- Identifying what constitutes effective communication
- Selecting the appropriate the communication method
- The role of non-verbal communication
- The different types of non-verbal communication
Download the Programme Information Sheet here |